Cancellation Policy

Day Hike Tour Cancellation Policy

No-shows and cancellations received within 48 hours of hike departure will incur a 100% cancellation fee.

Cancellations received 2-7 days prior will incur a 50% cancellation fee. Cancellations received over 7 days in advance will receive a full refund or credit towards another event. Customers can transfer their booking to a friend or family member with no penalty but must advise in writing so The Hike Collective can forward all booking information to the new attendee. Cancellations will not receive a refund of the booking fee.

All bookings are made via Rezdy. If The Hike Collective cancels a tour due to inclement weather your ticket will automatically be moved to the new date, or you will be eligible to transfer amounts paid to another tour or receive a full refund.

 

Overnight Hike Tour Cancellation Policy

No-shows and cancellations received within 30 days of hike departure will incur a 100% cancellation fee.

Due to the nature of our multi-day tours, cancellations within 30-60 days prior will incur a 50% cancellation fee. Cancellations received over 60 days in advance will receive a full refund or credit towards another tour minus a $35 administration fee. Please note that Rezdy fees are non refundable. Guests can transfer their booking to a friend with no penalty but must advise The Hike Collective so we can forward all booking information to the new attendee.

The Hike Collective acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which we hike. We pay our respects to ancestors and Elders, past and present. The Hike Collective is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

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