a) Changes to Your Booking: Sometimes, we need to shake things up a bit. If we need to make a major change, we’ll let you know as soon as we can. Then, you can choose to:
b) Force Majeure: Mother Nature and unexpected events (like natural disasters, extreme weather, strikes, pandemics, etc.) can mess with our plans. If that happens, we’ll offer a change of date, travel credit, or a different experience. No compensation here, but we’ll make sure you’re looked after.
c) Tour Cancellations: If we have to cancel your tour before it starts, we’ll give you a full refund.
d) Non-Payment: If you don’t pay the balance at least 30 days before the tour, we’ll treat it as a cancellation. The usual cancellation charges will apply.
e) Health and Safety: We care about everyone’s safety and fun. If someone could risk the health, safety, or enjoyment of others, we might have to refuse service. In that case, our liability is limited to a refund of any money paid, minus any services already used and admin fees.
f) Minimum Numbers: We need a minimum number of guests for our tours. If we don’t reach that number, we might cancel the booking and offer a full refund or a change of date.
COVID-19 Related Cancellations: All bookings made after January 1, 2022, follow our standard cancellation policy. No special exceptions for COVID-19 related cancellations.
Private and Multi-Day Tours:
Public (Single Day) Tours:
Special Rates and Products: If your tour includes special rates or stricter cancellation policies, we’ll let you know at the time of booking. These specific policies will apply.
Unused Products: No refunds for unused services like transportation, activities, or accommodation.
Additional Costs and Insurance: We can’t cover extra costs if tours are cancelled or rescheduled. We recommend getting travel insurance to cover such costs.
Notification: To cancel your booking, send an email to hello@hikecollective.com.au.
Failure to Pay: If you don’t pay the balance by the due date, we might treat your booking as cancelled and apply the relevant cancellation fee.
We want your experience with us to be smooth and enjoyable. Got questions or concerns? Reach out! Happy hiking!
The Hike Collective acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which we hike. We pay our respects to ancestors and Elders, past and present. The Hike Collective is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
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