Our approach to accessibility is comprehensive, addressing not just physical needs but also ensuring that every adventurer can connect with nature in a meaningful way. This dedication to breaking down barriers sets us apart and reflects our passion for creating exceptional, inclusive customer experiences.
Before Your Tour
Food Allergies and Dietary Requirements
Many of our tours include food and beverages, and we strive to accommodate various dietary needs. However, while we do our best, we cannot guarantee that all requirements will be met. Please inform us of any food allergies or dietary needs at least 48 hours before your tour. This allows our partners ample time to make necessary adjustments. It’s essential for guests to communicate any dietary concerns to ensure a safe and enjoyable experience.
Getting There
Our tours are designed to be self-drive experiences, and we provide detailed maps and directions with every booking. Most tours are within an hour’s drive from Perth CBD, with accessible routes that do not require a 4X4 vehicle. Where public transport is available, we include that information as well. Although some access roads are gravel, they remain suitable for small vehicles.
For our Rottnest Island tours, guests can reach the island via ferry or air. Transport options can be added to your booking, or you can arrange your own and meet us on the island.
Arrival
We provide parking and car park accessibility information with your tickets. All tours include access to parking, ensuring a smooth start to your adventure.
Facilities
All tours feature access to public toilets, and this information is shared with your tickets. Occasionally, toilet facilities may be located partway through the tour rather than at the start. We will notify you in advance if this is the case for your tour. We uphold Leave No Trace principles on all hikes, especially where toilet access is limited.
Guest Care and Support
Guide Dogs
Guests with disabilities are welcome to bring certified assistance or guide dogs on our tours. We ask that assistance dogs remain under effective control at all times. Owners are responsible for any property damage and must clean up after their dogs. Our guides are trained to support guests with assistance dogs, ensuring a safe and enjoyable experience.
Carer’s Card
The Hike Collective offers complimentary tickets to holders of Carer and Companion Cards when they join their companion on any guided walk or hike. For tours involving partner companies, additional costs may apply depending on their policies. Please reach out to us for details on specific tours.
