Because access isn’t just about ramps or rest stops.
It’s about empathy, thoughtfulness, and the small details that say, “You belong here.”
Before you book: We’re here to listen
Personalised support
From the moment you reach out, we listen. Tell us what you need—whether it’s mobility support, sensory considerations, or pacing concerns—and we’ll help guide you to the experience that fits you best.
Tour matching
We know every body is different. That’s why our team is trained to recommend tours based on real-world trail knowledge—not just grades on paper. We’ll let you know if there are steps, hills, narrow paths, or soft sand, so you can feel confident before you arrive.
Dietary care (That’s more than a checkbox)
We work with catering partners who understand that food is more than fuel—it’s part of feeling safe and cared for. Let us know your allergies or dietary needs at least 48 hours in advance, and we’ll go beyond “gluten-free” labels to make sure there’s something you can genuinely enjoy.
Getting there — Made simple
Self-drive friendly
All of our tours are designed for easy access by two-wheel drive vehicles. We send clear directions, and flag any unsealed roads or gravel access ahead of time, so there are no surprises.
Public transport options
Where buses or ferries are available, we include route guidance, links, and accessibility notes. For Rottnest tours, you can meet us on the island, or we can help with ferry bookings and support.
Parking access
We provide up-to-date info on nearby and accessible parking for every tour. If you need drop-off assistance or closer access, let us know and we’ll make it happen.
Thoughtful facilities
Toilets
If toilet access is limited, we’ll give you clear notice—plus practical solutions based on our Leave No Trace values.
Hydration + shade
Our guides always bring extra water and identify shaded rest stops—especially during warmer months. We’ll build in breaks and always encourage guests to rest and hydrate, no matter the pace.
The trail experience
Varied trail types
We offer tours ranging from flat and paved to rugged and steep—but always tell you exactly what to expect. Our descriptions include surface type, elevation, obstacles, and estimated time—because “easy” is subjective, and you deserve the full picture.
Pace + group awareness
Our guides walk with awareness. We adjust pace for the group, check in regularly, and create space for people to pause, observe, and rest—without pressure.
Quiet corners
For guests with sensory sensitivity, we can recommend tours with lower noise levels and fewer people. Some experiences are scheduled for early morning or quieter days for more peace and stillness.
Inclusion on every step
Assistance animals welcome
Certified assistance and guide dogs are welcome on tours. We provide water bowls, rest stops, and briefing for guides to ensure a supportive and safe experience for you and your animal companion.
Carer + companion cards
We honour Companion Cards and offer complimentary places for carers on our guided experiences wherever possible. We also work with third-party operators to advocate for the same.
Behind the scenes: Our ongoing commitment
Guide training in disability awareness and inclusive practices
Pre-tour planning with mobility, sensory, and neurodiverse guests
Feedback-driven improvements—you tell us what works, we listen and act
Curated product range to increase options for all fitness and mobility levels
Let’s keep this human
If you’ve got a question, a concern, or something you think we could do better—we want to hear from you.
Because inclusion isn’t a set-and-forget checkbox. It’s a conversation we’re proud to keep having. Email us at [email protected]
