The Hike Collective Terms & Conditions
*COVID-19 Travel Policy – We are committed to offering flexible booking terms; in the event that we are forced into a snap lockdown, and our tours must be cancelled, all single day tours will be postponed and transferred to a future date. All multi-day tours will be transferred where possible with partners and accomodation providers.
Omada Active Pty Ltd T/A The Hike Collective arranges guided hiking tours and events in Western Australia, including accommodation, food and wine, activities, guides and transportation, provided both by us and by our third party service providers. These booking terms and conditions apply exclusively to every contract for services by The Hike Collective to a guest, including through an agent, and cannot be varied except as expressly agreed in writing by The Hike Collective. By booking with us, you agree to the following.
We or Our means Omada Active Pty Ltd T/A The Hike Collective
Guest means one or more persons purchasing Tour Experiences from The Hike Collective, whether directly or through an agent
You or Your means the guest or guests are applicable
Tour Experiences means the tour and experiences made by The Hike Collective including all products
Product means the individual products that together form the Tour Experiences, for example accommodation, transfers, food and wine, activities and tours
Service means the booking and payment services supplied by The Hike Collective or a third- party supplier.
Unless otherwise advised in writing at the time of booking, the following payment terms apply:
3. Cancellation and Changes by You
The following cancellation policy applies where a guest cancels a booking:
We have a zero-tolerance approach to any behaviour that puts guest safety in danger or creates an unsafe work environment for our team and Suppliers. In the event of bullying, harassment, abusive or otherwise unsafe or unwelcome conduct, the offending guest will be offered a refund (or partial refund depending on the timing and costs already incurred) and asked to leave if the conduct does not immediately stop. Our Suppliers, particularly accommodation suppliers, may also have a guest policy or booking conditions that apply to the behaviour of guests. By booking Tour Experiences with us a Guest accepts the terms of any such policy or booking conditions of a Supplier that is featured in their Tour Experience and is liable for any penalty that may arise from contravening that policy.
The Hike Collective acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which we hike. We pay our respects to ancestors and Elders, past and present. The Hike Collective is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.
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