Employment

Our People

At the Hike Collective, we come together as a bunch of happy, inspiring, community heroes.  Currently, on our team, we have personal trainers, mums, dads, accountants, admin legends, arty folk, sciency folk, music lovers, and, of course, nature enthusiasts. What we care about most in our people is that when they are on the trail leading a group of trail seekers and adventurers, they are welcoming, comforting, inclusive, inspirational, happy, helpful, and professional.

The most important part of any role in The Hike Collective tribe is to create memorable moments and inspire growth in the lives of our guests. Our success is measured through the amount of ‘life-changing’ trail moments and seeing our guests lean into their experience with us to find joy.

Your position on our team provides an opportunity to personalise the trail experience for our guest. It is important that you have a high degree of personal reliability and can connect with a variety of different people that find their way onto the path of nature with us.

We host tours on over 30 locations within an hour of Perth, so ideally, you have a deep connection and understanding of the local trails of Perth.  The more trails you know, the easier it will be to get started in the Trail Guide role, however, there is plenty of opportunities to learn them in the training phase of the role.

Sometimes things pop up on, and it’s your opportunity to shine, super-hero!  You can adapt and pivot quickly when necessary without being flustered, and have a solution-focused mindset.

You get excited by the little details, including sharing the little-known facts and stories of the incredible landscape of the trail, or if you’re in the office, you can see these little details in tour creation through to a guest request.  (Don’t worry if you are not a walking encyclopedia yet, we will help with this bit!)

And finally, you take ownership of the work you do with us.  The sky is the limit in your role in our team, and being a small family-owned business means we are always able to stealthily move in all directions, so the more you put in, the more you get out!

Current Roles

Trail Guide

A day in the life of a Trail Guide looks a little something like this:

  • Learn the trail and carry out a pre-hike check.

  • Complete a 24-hour risk assessment check for the safety of your guests.

  • Learn the amazing stories attached to your tour destination to share.
  • Check for any extras including juices, or merch orders that relate to your upcoming tour. Collect anything necessary from head office.
  • Arrive on the trail and check the conditions and ensure you are ready to go! Check-in your guests and get ready for an adventure.

  • Communicate directly with all guests, (those present and not), and your support guides.
  • Capture the moments of awe and joy on tour,  from video to photos, and post to our Hive group post-hike, sending the cream of the photo crop to Kate.

  • Work on solution finding throughout the tour, and send through any post hike reporting and incident reports when necessary.

 

Our Story
Araluen Botanic Park | Hidden Secrets

Other bits n bobs

We require all our guides to tick the following boxes as a minimum requirement:

  • Be available for a minimum of 4 weekend days per month.
  • Have a good understanding of the local Perth trails, with opportunity to develop this further. (The more you know, the more trail-guiding can come your way!).
  • Have your own transport to get to the various trails within an hour of the Perth CBD.
  • Have Senior first-aid and CPR (or be willing to attain it before beginning the role).
  • Be willing to attend team training sessions.

Operations Manager

The Operations Manager will oversee all tour and office operations for our small and growing hiking tour agency. The role will be lead customer service and business representative. Job duties include expertise in systems creation and development to help increase the overall success of the company.

Customer Service | Relationship Management [40%]

  • Provide exceptional customer service for all tours and business operations
  • Plan and communicate with prospective customers, guests, and partnering businesses via phone and email
  • Solve any post-tour issues with guests, partnering establishments, tour guides, etc.

Office & Tour Operations [60%]

  • Maintain office operations and procedures, including tour supplies, partner relations and orders, scheduling etc.
  • Manage tour calendar including booking private tours
  • Coordinate with partnering businesses about upcoming tours and guest numbers
  • Help improve guest experience on existing tours​
Connect With Us
A Festive Day On Rottnest

Other bits n bobs

We require that the successful candidate tick the following boxes as a minimum requirement:

  • Be available for approximately 10-15 hours per week, this is flexible but will be spread over multiple weekdays
  • Have a good understanding of the local Perth trails and know our tour offering
  • Are available as a back-up trail guide on the rare instance we require more hands
  • Be willing to attend team training sessions

What matters most to us

Respect

We respect ourselves, each other, and our guests at all times.

Reliability

We do what we say we will do and over-deliver on our promises every time.

Communication

We practice open and honest communication within the team and with guests.

Proactive

We are solution-focused and proactive in finding solutions, rather than focusing on the problem.

Eco-friendly

That’s an understatement! We love our environment, and follow best practices on providing a minimal impact experience.

Family

We are family! We want you to know you are loved and treasured in our team, and hope to feel the same in return.  We are loyal to our family, and you come above everything else.

Integrity

We respect each others time, and act with integrity in every decision we make.

How to apply

Both roles are casual positions with hours varying week by week based on seasonality, tour bookings, and your availability.  To apply, please send your resume and cover letter telling us how you would be the perfect addition to our team, to kate@hikecollective.com.au. Only shortlisted applicants will be contacted.

The Hike Collective acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which we hike. We pay our respects to ancestors and Elders, past and present. The Hike Collective is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

Be Part Of Our Community

For exclusive offers, interesting articles and so much more.

Your details are safe with us.