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      Frequently Asked Questions

      Explore our FAQs for quick answers, and if you have more questions, don't hesitate to reach out—we're here to help!

      • How do I book a tour?

        To join us on a tour, simply choose your experience on our “Book a tour” page. Then, get yourself some tickets through the link (it will take you to our ticketing page, and you just need to choose your departure date, and follow the payment instructions). Tickets will be sent directly to your email and you will not need to print off your tickets.

      • How do I redeem my gift voucher?

        It is simple to redeem your gift voucher. You will find a unique redemption code on your gift voucher (Letters and numbers of 7 digits. eg: RDP9BZW)

      • How often to hikers attend on their own? Are solo hikers welcome?

        EVERYBODY is welcome on our experiences, and over 60% of our guests are solo hikers! You will not be alone for long once you mingle with our incredible crew, so take the leap of faith into your trail adventures with us! We will introduce you to some of our other solo hikers along the way, too!

      • I have my ticket! Now what?

        Once you have your ticket, you will be sent an email with your digital confirmation. You do not need to print your tickets out as we like the trees too much to waste them on printing. Keep an eye out in your inbox the week of the event with any information you may need, and get ready to hike!

      • Will the hike be cancelled if it is raining?

        “There is no such thing as bad weather, just inappropriate clothing”. Please dress to the weather. Tours will only be cancelled should the Bureau of Meteorology on the day of the tour or activity, declare a ‘Severe Weather Warning’ including both storm and fire danger, for same day. The tour or activity will not proceed if The Hike Collective decide that the weather makes the tour or activity unsafe. This is at the absolute discretion of The Hike Collective. If a tour is cancelled due to inclement weather, then guests will be re-booked to the new scheduled date, or issued a full refund. Guests are also urged to be sun smart. Please do not underestimate the heat of the Perth sun.

      • How fit do I need to be to join The Hike Collective hikes?

        We have such a variety of hikes on offer, that you can join us at any fitness level. Check out our guide on understanding the grades to make sure you choose a hike that suits where you are at right now. You can also search based on your fitness level ( beginner, intermediate, advanced) or the distance you want to hike. If you are unsure, send us an email and we can help you pick the right one!

      Acknowledgement of Country

      The Hike Collective acknowledges the Traditional Custodians of the country on which our Australian business is located and operates, and recognise and celebrate their continuing connection to land, waters and culture. We pay our respects to Elders past and present and thank them for protecting Country since time immemorial.